Privacy Policy

Privacy Policy for Azure Villa Suites Apart Hotel

Effective Date: 23/05/2025

1. Introduction

Azure Villa Suites Apart Hotel (“we,” “our,” “the Hotel”) respects your privacy and is committed to protecting the personal data of all our guests, visitors, and staff in accordance with Cameroon Law No. 2024/017 on Personal Data Protection.

2. Personal Data Collected

We collect the following categories of personal data:

• Identification data (e.g., name, ID/passport details)

• Contact information (e.g., email, phone number)

• Booking and stay information

• Surveillance footage (video and audio) in public/outdoor areas of the premises

• Any personal data voluntarily provided by guests (e.g., during inquiries or feedback)

3. Surveillance Policy

We operate 24/7 video and audio surveillance in outdoor common areas such as:

• Entrances and exits

• Parking areas

• Reception and corridors

This surveillance is conducted strictly for security, safety, and property protection. Surveillance does not extend into private guest rooms or bathrooms.

4. Purpose of Data Collection

Your personal data is collected for:

• Reservation and check-in/check-out management

• Communication and customer service

• Safety and security monitoring

• Compliance with legal obligations

5. Legal Basis

The legal bases for data processing include:

• Consent (when applicable)

• Execution of a contract (e.g., booking and accommodation)

• Legal compliance (e.g., public security obligations)

• Legitimate interest (e.g., property protection through surveillance)

6. Data Retention

Personal data, including surveillance footage, is retained for a period not exceeding 90 days, unless legally required or necessary for an investigation. Booking and billing data are kept for the duration required by tax and financial regulations.

7. Data Rights

You have the right to:

• Access your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent where applicable

Requests must be made in writing to our Data Protection Officer at:

Email: support@azurevillasuites.com

Phone: +237 6 50 62 75 11 OR +1 210 835 7837

Address: Azure Villa Suites, Near Limbe Omnisport Stadium, Limbe, Cameroon

8. Data Sharing

We do not sell your data. We may share it with:

• Government authorities when required by law

• Service providers (e.g., payment processors, IT security) under strict confidentiality agreements

9. Data Security

We implement appropriate physical, technical, and organizational measures to safeguard personal data, including secure access controls and encrypted data storage.

10. Updates to This Policy

We may update this policy to reflect changes in legal or operational requirements. The latest version will always be available at our front desk and online here.